On January 30 Het Doel welcomed Eng. Adolfo Held. M.B.A.
In a highly interesting 3hr. workshop he introduced to us Effective Conflict Management based on focused Optimization Management/TOC.
We learned that effective and lasting problem solutions require

• Identification of root causes - not symptons
• Complete elimination of root causes
• Complete eliminations of conflicts
• Win/ win results
• Clear and non-ambiguous solutions

Since there is only one thruth compromises are not a real solution.

The General Process of Conflict Solving:

• Step 1: Identify the type of conflict
• Step 2: Write a storyline to get the facts
• Step 3: Build the Conflict Resolution Diagram
• Step 4: Check the logical statements
• Step 5: Surface the assumptions
• Step 6: Construct a win-win solution
• Step 7: Communicate the solution

Knowledge and insights you may want to apply in your daily work as a supply chain profesional and use in dealing with your colleagues.

Join Doel activities to obtain required continuing education credits (APICS CSCP, CLTD & CPIM maintenance points)